Call Recorder Apresa

///Call Recorder Apresa
Call Recorder Apresa 2018-01-29T11:49:10+00:00

Call Recorder Apresa

PCI Integration can be an expensive add-on for voice recording solutions with CTI and TAPI licenses needed as well as the cost of the recorder and PCI feature.

Vidicode UK can help……..

The Apresa not only has screen recording and Agent Evaluation; it also provides users with 3 different modes to be PCI compliant:

  • DTMF
  • PC Application
  • Payment Page Detection

Compatible with all major phone systems including NEC, Shoretel, Panasonic, Avaya, Cisco, MS Lync and Unify.

Recording telephone calls, radio or other audio is used as an integrated part of business or security strategy. In some cases it is obligatory, in other cases it may be used for reference, training, quality management or security reasons, but in all cases it should work reliable. Since you are reading this we assume you know the reasons for this in your organisation. With the APRESA system, Vidicode brings a recorder platform that can match with all others where itcomes to the desired reliability, but builds this reliability in a surprisingly cost effective package. At Vidicode we believe that a customer should know exactly what he is buying and should not be confronted with additional costs for much needed “extra features”. This is why APRESA is developed around the concept that all needed functionality should be built into the system. The APRESA solution is scalable to any size of organisation. The Call Recorder APRESA is therefore the ideal recording solution for trunk or extension recording of SIP/VoIP, ISDN II, E1/T1, TDM, Analogue and Audio (e.g. radio) communication.

Do you have a hosted PBX or use hosted VoIP or SIP extensions in your business?

The Apresa voice recording solution enables you to record either SIP trunks or IP extensions from hosted providers in a FCA, MIFID / MIFIDII and PCI compliant manner, Look no further than the Apresa Compact if you are an SME looking for a cost effective and feature rich compliant solution.

Do you have an Avaya or Unify PBX ?

The Apresa voice recorder that can work in Active or Passive mode for IP phone systems. In Active mode the Apresa can record calls without the need for port mirroring by using CSTA or Dual Media Streams, meaning that you no longer have to worry about the effects of port mirroring on your network bandwidth.

Do you have Microsoft Lync as your PBX?

The Apresa voice recording platform is one of a very small number of recorders that can record the proprietary RT Audio protocol from MS Lync. Not only can we record RT Audio, but we can also record the PC screen activity during that audio or conference call, making it the ideal solution for any business that uses MS Lync.

Example List of supported VoIP PBXs / VoIP Protocols
Standard SIP protocol NEC SV8100, SV9100
Aastra  (Mitel) Nortel Unified Networks IP Stimulus (Unistim)
Aastra 400 Avaya Nortel CS1000
Aastra 5000 Panasonic
Aastra Intelligate Samwin
Aastra (Ericson) Mx-One Siemens / Unify (HFA)
Alcatel (UA-UDP protocol) HiPath 3000 series / OpenScape Business
Alcatel-Lucent OmniPCX Enterprise R9, R11 HiPath 4000 series
Avaya IP Office HiPath Open Office
Cisco Call Manager (SCCP / Skinny protocol / SIP) ISDX 3000
Cisco Call Manager 5, 7, 8, 10 OpenScape Mx v.3
Cisco CUCM 9.1 (active recording) OpenScape Xpert V5
Toshiba
Microsoft Lync 2013
Skype for Business Server 2015
List of supported VoIP audio codecs
 
G.711, 8 KHz, A-law and mu-law
G.722
G.729
GSM 6.10
iLBC
RT-Audio
Try the Apresa Online Demo

The APRESA system can be supplied in three variants:

Apresa Software

APRESA Software Only

Base software and licenses and (if needed) recording cards are supplied by Vidicode for local installation. The Software-only solution allows you to install the APRESA recorder on a virtual machine or on other preferred locally sourced hardware. But also when recording cards are needed in the system for recording TDM digital, E1/T1 or Analogue, the cards can be shipped and the software can be downloaded. Installing the software on the desired system is straightforward and includes the Linux OS.

Buy Apresa Software Only
Apresa Compact

APRESA Compact-Line

Vidicode supplied small form factor server with all needed hardware.
The Compact-Line is a the perfect APRESA solution for smaller applications up to 10 VoIP or 8 TDM digital or 8 analogue lines. It is supplied as a ready-to-go complete system and can be setup in a matter of minutes. The Compact-Line Apresa does not include screen-recording.

Buy Apresa Compact
Apresa Standard

APRESA Standard Server

Vidicode supplied server system pre-installed with all needed hardware. The Standard Server solution can be fitted with multiple extra options like RAID1 or RAID5, Dual redundant power supply, swappable back-up HDD and alarm switch for external audio or visual alarms. This standard unit can handle a mix of all inputs possible on an APRESA system.

Buy Apresa Standard

More Information

  • Multi level access; supervisors, groups and users
  • Free seating
  • Screen recording
  • Store on demand (audio & screen)
  • PCI-DSS compliance
  • Call commenting
  • Statistics for analysis in graph or .csv
  • Quick and easy search interface
  • User assignable search restrictions
  • Fingerprinting MD5, SHA-1
  • Encryption
  • Automatic backup to NAS
  • Automatic system check
  • Records SIP/VoIP, ISDN II, E1/T1, TDM, Analogue and radio communication

Optional

  • Agent Evaluation Module
  • Raid 1 or Raid 5 option
  • Redundant power supply