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ICO and GDPR Call Recording Compliance
The old Data Protection Act was replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO). Companies will have to decide and justify which of these bases […]
Read moreMore Reasons To Record Financial Advisor Calls
3 more reasons why Financial Advisors should be recording telephone calls As someone involved in the call recording industry for many years, I find it difficult to believe that the Insurance Ombudsman stressed the importance of firms recording critical telephone transactions some 15 years ago. Back in 2002 after numerous complaints, the Ombudsman stated ‘It […]
Read moreThe ICO, Data Protection & GDPR
6 New Rules to check before recording your customers’ phone calls The old Data Protection Act will be replaced on 25th May 2018 with new regulation called General Data Protection Regulation or GDPR for short. This will not be affected by the UK leaving the EU. Whilst many companies will be concentrating (hopefully) on other […]
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